Almano Services Digital Helpdesk
Almano's IT support works as an outsourced IT department for small and medium-sized businesses: we help your staff when something breaks, advise on which tools you actually need and get new hires set up. All support is remote, in English or Swedish, with one point of contact instead of five vendors.
Ongoing IT support and advisory - your outsourced digital department.
Good for: Companies without internal IT staff who want a reliable partner to call instead of Googling problems.
In many small businesses, IT is handled by whoever happens to be most interested. They reset passwords, set up email for new starters and try to work out why the printer stopped, in between their actual job. That works until they go on holiday, leave, or simply run out of time.
Meanwhile the number of tools keeps growing. Email, calendar, accounting, CRM, shared folders, the website, social media and a couple of apps someone bought once. Nobody quite knows who has access to what, which licences you are paying for, or what happens if an account gets compromised.
Good IT support for a business your size is not about a server room. It is about:
We act as your outsourced IT department. You have one contact at Almano who knows your setup, and behind them sits our development team for anything that needs more than support.
We are clear about one thing: all of our IT help is remote. Most of what goes wrong in a modern office is about accounts, cloud services and settings, and that can be solved without anyone driving over. If you need physical help with networking or hardware, we can describe the problem to a local technician and follow up the work, but we do not send our own.
We do not publish prices, because two companies with the same headcount can have very different needs. These are the things that matter:
| Factor | Why it matters |
|---|---|
| Number of users | More people means more requests, accounts and onboardings |
| Number of systems and licences | Every tool has to be understood, kept up to date and documented |
| How organised things are today | A messy start needs more mapping and clean-up in the first months |
| Share of advice | Troubleshooting is one thing, taking part in decisions about new systems is another |
| Languages and countries | Teams across several countries or languages mean more variations to handle |
We can charge less than a typical Nordic IT consultant because development is done by our own team in Nha Trang, Vietnam. Customer contact stays in Swedish or English.
IT support is never finished. Every month we look at which requests came in, which ones came back and what could be prevented. If the same question comes up three times, we write a short guide or change the setting that causes it.
It is the same way we work on websites and systems: build, measure, learn, improve. If we already run a managed website for you, it sits in the same review, and if you later need your own business system, you already have a contact who knows your setup.
One example of this in practice: for nystarten.se we built a content management system for a 40-page campaign site, and the client now edits everything themselves. A large part of the job was making sure the people using the system could actually use it.
An honest answer: if you have many staff on site and a lot of hardware, your own IT technician or a local IT consultant may be the right call. You get someone who can walk over to the printer.
Remote outsourced IT fits better when you are too small for a full-time role, when your work happens mainly in cloud services, and when you want the same contact for IT, web and digital tools. No more chasing five vendors who blame each other.
You always own your accounts, licences and documentation. There is no lock-in, and you can cancel any time.
If you want to see where you stand today, start with the free audit on our homepage. Among other things, it checks whether your email is set up correctly so it does not end up in spam. Everything else we do is under our services.
Book a free call and we will go through what you need help with.
It depends mostly on how many users you have, how many systems and licences need looking after, and how much advice you want on top of day-to-day support. We do not publish fixed prices; you get a quote after a first call, once we know what your setup looks like.
No. Our IT support is remote, by remote access, phone, email and chat. If you need someone on site for cabling or printers, we can help you find and brief a local technician, but we do not make the visit ourselves.
After a kick-off call we go through your accounts, licences and devices and document what we find. How long that takes depends on how much is already written down, but support applies from day one, even while the mapping is under way.
You do. Admin accounts, licences and domains stay in your company's name, and the documentation we produce is yours. If you cancel, we hand everything over so the next provider or an in-house hire can take over.
One contact person on your side who can make simple decisions, and access to the admin accounts you have. If nobody knows where the logins are, sorting that out is part of what we do at the start.
Not sure where to start?
Book a free call